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Warranty Information

Chicago BBQ Grills Home Page for all Warranty Information. All warranty approvals/denials are determined solely by the manufacturer. We are not the manufacturer; we are an independent authorized dealer of products.

ALFA Pizza

The oven is guaranteed for 2 (two) years against defects and craftsmanship; good maintenance and proper use can make sure that the oven lasts much longer. Warranty covers parts and components for 2 years and gas burner for 3 years. Shipping and assembly costs are charged to the customer.


American Fyre Designs


Three Year Warranty

AFD Exterior (GFRC) Fire features and accessories are warranted for Three (3) years

One Year Warranty

ALL AFD valves, burners, electrical components, and controls (excluding batteries) are warranted for One (1) year



American Outdoor Grill Warranty


Lifetime Warranty

AOG stainless steel burners carry a lifetime warranty

Ten Year Warranty

All other AOG parts (excluding ignition systems, accessories, infrared burner, and vaporizer panels) are warranted for Ten (10) years

Three Year Warranty

Infrared burners and vaporizer panels are warranted for Three (3) years

One Year Warranty

Ignition systems (excluding batteries) and accessories (including side burners, motors, and thermometers) are warranted for One (1) year



Blaze Outdoor Products


Lifetime Warranty

Blaze gas products feature an industry leading Lifetime Warranty on all components excluding the electronics, ignition, and lighting systems. Gas Grills, Gas Griddle, Side Burners, Power Burners, Aluminum Kamado

One Year Warranty

Electronics, ignition, and lighting systems are covered for 1 year after date of purchase.



Fire Magic Warranty


Fire Magic premium gas grills are an investment that lasts a lifetime. That's because we design, engineer and build Fire Magic premium gas grills to the absolute highest quality standards for unmatched beauty and performance to be enjoyed for years and years. It's why we stand behind our products by offering the industry's best warranty programs. The pride of owning a Fire Magic Grill lasts a lifetime.

Lifetime Warranty

Fire Magic cast stainless steel burners carry a lifetime warranty (Choice grill burners carry a 20 year warranty). Stainless steel rod cooking grids and stainless steel housing are under warranty for as long as you own your grill.

Fifteen Year Warranty

Fire Magic brass burners, brass valves, manifold assemblies and backburner assemblies (except ignition systems) are under warranty for fifteen (15) years.

Ten Year Warranty

Fire Magic electric grills, electric grill stainless steel cooking grids and electric grill stainless steel housing are under warranty for ten (10) years.

Five Year Warranty

Infrared burners, charcoal stainless steel grills, smokers, and charcoal stainless steel cooking grids (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer and ash tray which are under warranty for one year) are under warranty for five (5) years.

Three Year Warranty

Fire Magic side burners, stainless steel cooking grids for side burners, and all other Fire Magic components (except ignition systems and electrical parts) are under warranty for three (3) years.

One Year Warranty

Fire Magic ignition systems (excluding batteries), electrical components (including lights and thermometer) and grill accessories are under warranty for one (1) year.

Thirty Day Warranty

Replacement parts carry a 30 day warranty from the date of purchase.

 


Real Fyre Warranty


Lifetime Warranty

All Peterson vented ceramic refractory gas log are warranted for as long as you own them.

Ten Year Warranty

All Peterson vented burners are warranted for ten (10) years.

Three Year Warranty

SPK-26 controls are covered for three (3) years "All Parts" warranty.

Two Year Warranty

APK-17 valve is covered for two (2) year.

One Year Warranty

All other Peterson valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).

 

Backyard Hibachi

 

We believe we make an awesome product and we hope you agree! We stand by our products and will do what we can to make sure our customers are satisfied. All grills have a 1 year limited warranty against manufacturer defects. If you have any issues or questions, let us know and we will do our best to resolve the issue. Contact us at 337-400-6606 or sales@backyardhibachi.com

 

Hearthstone 


Hearthstone Quality Home Heating Products, Inc. (Hearthstone) warrants to the original retail purchaser only (the “Original Purchaser”) the new appliance manufactured by Hearthstone, purchased by the Original Purchaser and installed by an authorized Hearthstone dealer or their designated representative against any of the occurrences listed in this document that result from defects in material or workmanship for a period of one (1) year. This warranty is not transferrable. All obligations of Hearthstone under this document commence on the date of the Original Invoice (the “Purchase Date”).

 

Memphis Grills

Memphis Wood Fire Grills Limited Warranty

Memphis products manufactured by Memphis Wood Fire Grills carry a seven (7) year Limited Warranty from the date of purchase by the original owner against defects in material and workmanship. Electronic and electrical components carry a three (3) year replacement warranty when subjected to normal residential use. Limited Warranty does not apply to burn pot, meat probe, grill cover gaskets or damage caused by corrosion. The meat probe is under Warranty for 30 days from the date of purchase.

The Beale Street Grill Limited Warranty

The Beale Street Grill carries a five (5) year Limited Warranty from the date of purchase by the original owner against defects in material and workmanship. Electronic and electrical components carry a two (2) year replacement warranty when subjected to normal residential use. Limited Warranty does not apply to burn pot, meat probe, grill cover gaskets or damage caused by corrosion. The meat probe is under Warranty for 30 days from the date of purchase.

Napoleon 

LIFETIME BUMPER TO BUMPER WARRANTY

For Prestige®, Prestige PRO™ Cart and Built-in Series Models

15 YEAR BUMPER TO BUMPER WARRANTY

For Rogue®, Rogue® XT, Rogue® SE & Legend Series Models


15 YEAR LIMITED WARRANTY

For PRO605CSS Charcoal Cart


10 YEAR LIMITED WARRANTY

For Triumph®, TravelQ™ 285 and PRO285 Series, Charcoal Kettle Series and Apollo® Smokers, and OASIS™ and Built-in Components (Including Drop-in Side Burners)


3 YEAR LIMITED WARRANTY

For Patioflame® Tables and Patioflame® Burner Kits


1 YEAR LIMITED WARRANTY

For Bellagio™ PTH31GTSSP and PTH11PSS Patio Heaters

Summerset 

Summerset Series
Lifetime warranty on construction and manufacturer defects
Lifetime warranty on frame and housing
Lifetime warranty on cooking grates, burners and valves
One year warranty on all other parts, components, and electrical

AMERICAN MUSCLE GRILL WARRANTY
Lifetime warranty on construction and manufacturer defects
Lifetime warranty on frame and housing
Lifetime warranty on cooking grates, burners and valves
Lifetime warranty on burner cover and fuel trays
One year warranty on all other parts, components, and electrical

 

Everdure by Heston Blumenthal

10 Year Limited Warranty

Important:

Please keep your invoice, as this must be presented if making a claim under the terms of Everdure by Heston Blumenthal warranty. All Service and Assembly Enquires:

www.everdurebyheston.com/support

Our Warranty

Everdure by Heston Blumenthal grills come with the following 10 Year Limited Warranty (5 years for certain components), subject to the Terms and Conditions for Limited Warranty that can be found at www.everdurebyheston.com/support and on the back of this card.

 

What Is Covered?

Gas GRILLS (FORCE & FURNACE)

10 years: Out body, burners, hood and cart against all rust/burn through.

5 years: Exterior paint/finish against rust through, excluding fading discoloration or consumer damage.

 

CHARCOAL GRILLS (4K, HUB , HUB II, FUSION & CUBE)

10 years: Firebox, outer body and cooking grids against all rust/burn through.

5 years: Exterior paint/finish against run through, excluding fading, discoloration, oxidation or consumer damage. Electrical componentry including heating elements, PCB’s, switches, motors, cords and associated housings.

What Is Not Covered By Our Warranty?

Refer to the detailed terms and conditions for exclusions.  

 

How To Claim Our Warranty

Registering the product with serial number within 30 days of purchase is REQUIRED in order to validate this Warranty. Registration and Warranty forms are available at: www.everdurebyheston.com/support

PigOut Roasters

What is covered

Burners, Chassis and Body Limited Life Time Warranty Motor 1 year. Spark generator, electrode, thermal couple and tires 90 days.

DO NOT ATTEMPT TO ADJUST ANY PART OR ITEM WHICH HAS BEEN SEALED BY THE MANUFACTURER. ANY MODIFICATION TO THE ROASTER MAY BE DANGEROUS AND WILL RENDER ANY WARRANTY NULL AND VOID.

 

What is not covered

Any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in the owner’s manual.

Deterioration of damage due to severe weather conditions such as hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere

Shipping or transportation costs, Removal or re-installation costs. Labour costs for installation and repair. Cost of service calls. Liability for indirect or consequential damages.

Nuke BBQ

ARGENEXPORT LLC warrants, to the original purchaser of ÑUKE Products that when subject to normal residential use it is free from defects in workmanship and materials for 1 year.

This warranty excludes grills used in rental or commercial applications. It does not apply to rust, corrosion, oxidation, neglect of maintenance, or discoloration, which may occur due to moisture or overheating. It does not cover labor or labor related charges.

There may be a shipping and handling charge for the delivery of the warranty part(s). In cases of return authorization, the warranty is only valid at the original site of delivery with proof of purchase of item(s).

Please read prior to exercising warranty.

 

IG BBQ

Offers a 1-year warranty on all parts of the grill.

 

Escali

Warranty Terms

In addition to our 100% Satisfaction Guarantee, Escali also guarantees most of its products against defects in material and workmanship in the product under normal use with a limited lifetime warranty for consumer scales and a 2-Year Professional Guarantee for professional scales.

Please save your receipt. You will need this when making a warranty claim or inquiry.

You are solely responsible for failure of the product which results from misapplication, alteration or abuse of the product, and Escali assumes no liability as to the consequence of such events under the terms of the warranty. The warranty does not cover damage to the product due to inadequate maintenance, normal wear and tear or unauthorized modification. While Escali has made every reasonable effort to provide clear and accurate technical information about the application of the product, Escali assumes no liability for any events arising out of the use or inability to use this technical information.

Warranty Claims & Return Instructions

Please contact Escali for warranty service via our Online Warranty Form (Click Here). An Escali customer service representative will contact you, preferably by email, with product return instructions.

Tortilla master

Tortilla Masters Equipment, LLC warrants to the original purchaser of new equipment, when installed in accordance with our instructions within North America and subjected to normal use, is free from defects in material or workmanship for a period of one year on parts (excludes wear/expendable parts). One Year Warranty for Parts and One Year Warranty for Labor, effective from the date of purchase by the original owner.

 

Baker Stone

BakerstoneBox’s warranty policy covers our products for 12 months from the purchase date.

Gateway Drum

This warranty shall be limited to the repair or replacement of any part (s) which, under normal use, Gateway Drum Smokers determines, after reasonable examination, to be defective.

Ikon

MVP Group Corp. and MVP Group LLC. (Henceforth MVP Group) warrants all new equipment installed within the United States of America (including Puerto Rico) or Canada to be free from defects in material or workmanship, under normal and proper use and maintenance as specified by MVP Group and upon proper installation and start-up in accordance with the instruction’s manual supplied with each unit.

Tec Grills

Things happen. Let us know and we’ll make it right. Keep in mind that different grill models have different warranties and in most cases the warranty is for manufactures defects, not wear and tear. Refer to your owners manual for warranty specifics. Warranty starts with the date of purchase and your serial number may not reflect this so you may need to provide a proof of purchase.

Sierra

MVP Group Corp. and MVP Group LLC. (Henceforth MVP Group) warrants all new equipment installed within the United States of America (including Puerto Rico) or Canada to be free from defects in material or workmanship, under normal and proper use and maintenance as specified by MVP Group and upon proper installation and start-up in accordance with the instruction’s manual supplied with each unit.

Waring Commercial

Waring warrants every new Waring Commercial product to be free from defects in material and workmanship for a period of one year* from the date of purchase when used with foodstuffs, nonabrasive liquids (other than detergents) and nonabrasive semi-liquids, providing it has not been subject to loads in excess of indicated rating.

Hoshizaki

HOSHIZAKI AMERICA, INC. A Georgia corporation with its principal offices at 618 Hwy. 74 South, Peachtree City, Georgia 30269, ("Hoshizaki") warrants to the original owner/user that any KM series commercial ice machine or DB or DM series dispenser manufactured by Hoshizaki (the "Products") shall be free of defects in material or workmanship under normal and proper use and maintenance service as specified by Hoshizaki and upon proper installation and start-up in accordance with the instruction manual supplied with the Product. Proper warranty registration must be completed within 30 days of the original installation date to validate the product warranty.

 

Crown Verity

This warranty is limited to products manufactured by Crown Verity Inc., to the original purchaser, commencing on the date of purchase and is valid only with a proof of purchase. This warranty page and its coverage only applies to Infinite SeriesTM, Estate SeriesTM and PRO SeriesTM grills

 

Lion Energy

For repair or replacement, contact customer service at 1-385-375-8191. Do not ship unit until you receive a Return Merchandise Authorization (RMA) number from customer service at Lion Energy. Lion Energy will not be responsible for any shipping or handling damage.

 

 Hamrforge

Hamrforge products are guaranteed to be free from defects in material and workmanship for the lifetime of the original owner upon presentation of the original receipt as proof of purchase. This Limited Lifetime Warranty covers parts deemed defective by Hamrforge Inc.and does not cover any labor costs for diagnosis, troubleshooting, removal, installation, export duties, or shipping, freight or other transportation to or from Hamrforge Inc.

Sweet Heat

Sweet Heat Reflectors come with a 30 day warranty. If there is anything wrong with the product, please let us know and we will replace it for free.

 

LogOX

The LogOX tool has a LIFETIME WARRANTY against manufacturer's defect and when purchased directly from LogOX we offer a no-risk 30-day MONEY BACK GUARANTEE if you are not satisfied with the tool.

 

Arteflame 

Arteflame guarantees that your fire pit is free from manufacturer defects for 12 months after purchase. Warranty covers 100% of parts and labor for 1 year. 

Blue Coolers

Blue Coolers offers a 100% satisfaction moneyback warranty for the first Ninety (90) days after purchase on all products sold (the “Initial Warranty”). Blue Coolers further warrants (the “Extended Warranty”) that every hard-sided cooler sold will be free from manufacturers defects in material, structure, and workmanship under normal use and service for a period of Five (5) years from the date of purchase.

Polar Bear

Polar Bear offer a 3-year limited warranty on their soft sided coolers and a lifetime warranty on their hard sided coolers.

Revo Coolers

5 Year Warranty on our REVO Party Barge, Dubler and Dubler HEAT

If a defect occurs as a result of the product's intended use, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications. Punctures, scratches, normal wear and tear, and the natural breakdown of colors over extended time and use are not warranted. 

K2 Coolers

In order for the warranty to be activated, it must be registered via the warranty card that comes with all coolers and mailed to K2 Coolers. Alternatively, the cooler can be registered on the K2 Coolers website. The warranty only applies to the cooler’s original owner and does not carry over in the event that a cooler is sold secondhand.

Tagwood bbq

5 YEARS LIMITED WARRANTY CERTIFICATE | BBQ01SS-BBQ03SS-BBQ05SS-BBQ01SSB-BBQ03SSB-BBQ05SSB-BBQ02SI Tagwood bbq warrants these products for a period of (5) year against deficiencies in material and/or manufacture defect, from the date of issuance of the purchase invoice. This LIMITED WARRANTY does not cover products that are improperly used, abused, altered, or repaired.

Patriot Coolers

Patriot Coolers are designed to keep your adventures going for a lifetime when you follow our care and use guidelines, and are warranted against defects in manufacturing or workmanship for a period of 1 year from purchase

Bear Mountain

If for any reason you are not absolutely happy with your online purchase, please return the item(s) within 90 days for a full refund or exchange.

 Tuff Viking

We will notify you once we’ve received and inspected your return, you will automatically be refunded based on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If the item returned is not in new condition, the item will be subject to a partial refund based upon inspection.

 

Truma Cooler

The warranty is given by Dometic Pty Ltd, Building 3B, Clayton Business Park, 1508 Centre Road, Clayton, Victoria, 3168, for 12 months from the date of purchase against any defect arising from faulty materials or workmanship. Repairs will be carried out during normal business hours only by Dometic Pty Ltd, or its duly authorised service agents, and are subject to the warranty conditions and exclusions hereunder.

 

Gather Grills

Gather Grills LLC provides a limited warranty for its grills and prep tables purchased from an authorized dealer against defects in material and workmanship under normal assembly, use and maintenance as detailed in the user manual to the original purchaser for residential usage.

Schwank Grills

Blazing Bull warrants, to the purchaser of the Blazing Bull product (or in the case of a gift or promotional situation, the person for whom it was purchased as a gift or promotional item), that the Blazing Bull product is free from defects in material and workmanship for the period of one (1) year from the original date of purchase when assembled and operated in accordance with the accompanying User Manual

Burly

Burly offers a 2-year limited, non-transferable warranty on our manufactured products from the date of the original sale. The warranty covers any defects in material due to workmanship under normal use. We warranty that our products are initially received free of manufacturing defects. In the unlikely case that you receive an item that is damaged, defective, or an error was made in the order processing, please contact us right away. At our option, we will repair or replace any product that is deemed defective.

 

Ukiah

The Limited Warranty described above is extended only to the original end-use purchaser and is non-transferable. It does not include parts or labor to repair damage caused by mishandling, accident, negligence, misuse, normal wear and tear, normal cosmetic deterioration, or damage caused by environmental conditions. While necessary repairs or maintenance on your Ukiah Co. product can be performed by any company, we recommend that you use only authorized Ukiah dealers and parts. Incorrectly performed or improper repair or maintenance voids this Limited Warranty.

 

Asmoke

We stand proudly by our products and take pride in our customer service. We warrant that our products will be free from defects in all materials and workmanship (excluding paint and finish) for the Warranty Coverage Period described below. This warranty is extended only to the original consumer purchaser. During the Warranty Coverage Period, we will (at our sole option) replace any defective part or product covered by this warranty when provided with proof of purchase. The replacement will be without charge.

 

 Pizza Dlite

Pizza D’lite warrants this appliance to be free of defects in material and quality for a period of 12 months from date of original purchase. This warranty covers the intended use of this appliance – within a domestic setting and not for commercial or industrial purposes

 

Kanga Coolers

Our limited warranty covers factory defects that are communicated within 15 days of receiving your order - claims are reviewed and approved on a caseby-case basis

 

SmokinTex

This limited warranty only applies if the unit is assembled and operated in accordance with the printed instructions. In this warranty, the word "purchase" means the original purchase, and this warranty only extends to the original purchaser.

 

WPPO

THE WARRANTY WPPO LLC, a producer and importer of quality ovens and fireplaces, warrants its WPPO LLC Pizza Ovens and their components, including oven body, floor, venting system, factory-installed finishes, stand, door, and accessories (herein referred to as Product) to be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. Additionally, WPPO LLC warrants the internal dome welds on the oven to be free from defects for a period of two (2) years. Warranty may be invalidated if Product is not correctly installed, operated, and maintained according to all supplied instructions.

 Rugged Road

 All items purchased through Rugged Road directly or authorized Rugged Road dealers are covered under Rugged Road's warranty. Please allow up to 7 business days for our warehouse to receive and process your return or exchange after you send it back.

 

SnS Grills

We are confident that our Slow 'N Sear products will help you make your best meals ever. And we are happy to support you along the way for any reason within 30 days of receipt, you're not 100% happy with your Slow 'N Sear, we will accept your return and refund the purchase price of your product.

 

Clementi

WARRANTY The Clementi wood oven is covered by a 2-year warranty on parts from the moment of purchase. This is valid for a residential use.

 

 GrillEye

We offer a 1-year limited warranty for GrillEye® smart grilling and smoking thermometer and GrillEye® temperature probes manufacturing defects. The limited warranty period is a definite, fixed period commencing on the exact purchase-date. The date on your sales receipt is the date of purchase unless otherwise informed. This warranty policy does not apply to products that may have been electronically compromised or operationally or physically damaged, and does not provide any guarantee for product operation outside of the written specifications.

 

 Flame Boss

Flame Boss® warrants that all products it manufactures to be free from defects in materials and workmanship, when properly operated, for a period of two years from the date of purchase.

 

 Cuore

Cuore Ovens Co. warrants this product (the Cuore 1000+ Wood-Fired Oven Kit) to be free from materials or craftsmanship defects for a period of 12 (twelve) months from the shipping date. The Product Warranty stated above will be considered void and not valid if one ore more of these circumstances have occurred

 

 

BB Grill Co

All components of the BBGrillCo plancha style grills are warranted for a period of two (2) years from the date of purchase by the original owner against defects in materials and workmanship under normal use and conditions. This warranty does NOT cover normal wear and tear, weathering, assembly, maintenance or use of the BBGrillCo grill in a commercial application.

 

 Homdoor

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

 

Cobb

2-YEAR LIMITED WARRANTY If product inspection confirms that the COBB product is defective in material or workmanship, then COBB will provide free replacement of parts or exchange of a new grill. Any transport charges will be for the account of the consignee. Always retain your proof of purchase.

 

Otto Grills

Otto gives you a 2-year warranty on all parts. Warranty does not cover cases of improper handling of your grill.

 

EverGlow

Modern Home Products Corp. extends a 30 day warranty on paint and glass. There is a 1- year warranty from date of purchase against manufacturing defects in material and workmanship to the original purchaser of this product if used for home use within the United States.

 

Flame-tec

You herein expressly acknowledge and agree that: a) the use of flame-tec, llc services and software are at the sole risk by you. Our services and software shall be provided on an "As is" and/or "As available" basis. Flame-tec, llc and our subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim any and all warranties of any kind whether expressed or implied, including, but not limited to any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

 

 

Louisiana Grills

All wood pellet grills by Louisiana Grills, manufactured by Dansons Inc., carry a limited warranty from the date of sale by the original owner. The warranty coverage begins on the original date of purchase and proof of date of purchase, or copy of original bill of sale, is required to validate the warranty. Customers will be subject to parts, shipping, and handling fees if unable to provide proof of the purchase or after the warranty has expired.

 

 MHP Grills

Warranty coverage begins on the original date of purchase, for the original purchaser only (warranty is not transferable) confirmed by completed grill registration (by card or online) and bill of sale. Proof of purchase is required to validate the warranty.

 

Modern Flames

In the unlikely event of a problem occurring due to a manufacturing fault within 24 months from the date of purchase of the fireplace, parts will be supplied for repair of the product of the product will be replaced free of charge. Repair or replacement is at the option of Modern Flames. 

 

In order for your warranty to be processed, you must read and agree to the following.

I understand:

I must complete and email the following items to returns@chicaggobbqgrills.com in order for my warranty claim to be processed.


Warranty Claim Form

  • Pictures of the part(s) requesting warranty
  • Proof of purchase


I am responsible to keep all part(s) for 90 days after receiving the new part(s) or are instructed to ship back to the manufacturer or Chicagobbqgrills.com for inspection/diagnosis.


I am responsible for all shipping charges on the warrantied part(s) that are shipped back to Chicagobbqgrills.com.


The part(s) I am returning must be covered under the appropriate warranty period per Manufacturer to be processed.
Chicagobbqgrills.com is not responsible for any damage incurred while in transit to Chicagobbqgrills.com. We recommend insuring your shipment accordingly.


Warranties by Manufacturer usually take up to 30-90 days to fulfill depending on the warrantied part(s) and whether the part(s) must be manufactured or in stock.


All warranty approvals/denials are determined solely by the Manufacturer.

We are not the manufacturer; we are an independent authorized dealer of Manufacturer products.


If you did not purchase your product(s) from our Chicago BBQ Grill store, please do not proceed. Per the manufacturer,  you must contact your original independent authorized dealer to process a warranty claim for your product(s). Claims must be submitted to RH Peterson via the independent authorized dealer stated on the record.

If you purchased your product(s) from our Chicago BBQ Grill store, and you are experiencing a warranty-related issue, please select continue to submit your claim to our warranty team.

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